Refund Policy
How purchases of RedRubric Editions are handled.
How purchases of RedRubric Editions are handled.
This Refund Policy explains how purchases of RedRubric Editions are handled. It forms part of, and should be read alongside, our Terms of Service.
Purchases of every Edition (Starter, Exam Prep, Full Access, and Lifetime) are final and non-refundable once completed. This applies regardless of how much of the Content you have used, and regardless of your results on any practice question, mock exam, or the actual TEAS or HESI A2 examination.
Every Edition is a one-time purchase. No Edition automatically renews, so there is no ongoing subscription to cancel and no risk of being charged again without a new, separate purchase.
If you were charged in error, meaning you were billed more than once for the same purchase, or you were charged but did not receive the access or credits you paid for, contact support@redrubric.com within 30 days of the charge. Include the email address on your Account and, if available, the receipt or transaction reference from your payment confirmation. We will investigate and, if a billing error is confirmed, correct it, which may include a refund of the erroneous charge.
If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we may suspend your Account while the dispute is under review. We encourage you to contact support@redrubric.com before initiating a chargeback so we can resolve a genuine billing error directly.
For any question about a charge, email support@redrubric.com with your Account email address and the date of the charge.